Refund policy

All Sales Are Final

Due to the nature of our products (candles, journals, and curated calm boxes), all sales are final.

Due to the nature of digital products, all digital sales are final.

We do not accept returns, exchanges, or offer refunds once an order has been placed.

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Damaged or Defective Items

If your order arrives damaged or defective, please email hello@keshaginn.com within 3 days of delivery.

Include:

     *Your order number

     *A photo of the damaged item(s)

     *A photo of the packaging, if applicable

We will gladly assist with a replacement when possible.

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Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, contact us at hello@keshaginn.com within 3 days of delivery.
We will correct the issue promptly.

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Lost or Stolen Packages

Once a package is transferred to the carrier, delivery responsibility shifts to the carrier.

If your package is marked delivered but not received:

     1. Check with neighbors or leasing office

     2. Confirm the shipping address provided

     3. Allow 24 hours for delayed carrier scans

If still unresolved, contact us at hello@keshaginn.com and we will guide you through next steps.

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Cancellations

Orders cannot be cancelled once they have been processed or shipped.
Please email hello@keshaginn.com immediately after ordering if you need assistance.